EIVA is running a public rustdesk server - rustdesk.eiva.com - that can be used by EIVA customers when remote support is required.
Here is how to set it up:
- Install RustDesk version 1.2.3 (https://github.com/rustdesk/rustdesk/releases)
- Open the Settings tab and go to Network, enter these details:
- Ask the EIVA Support member for a Rustdesk Key
- Enter the key
- Press Apply
- Send your Rustdesk id and password to the EIVA Support member
- Now the EIVA Support team can remotely log onto your computer and help you further