EIVA is running a public rustdesk server - rustdesk.eiva.com - that can be used by EIVA customers when remote support is required.

Here is how to set it up:


 

  • Open the Settings tab and go to Network, enter these details:

 


  • Ask the EIVA Support member for a Rustdesk Key
  • Enter the key
  • Press Apply
  • Send your Rustdesk id and password to the EIVA Support member
  • Now the EIVA Support team can remotely log onto your computer and help you further