EIVA Support

Guides 10

• Introduction to the NaviSuite Licence Activator
• Introduction to the self-service portal My EIVA
• Requesting a licence via the My EIVA self-service portal as a company holding a special EIVA Enterprise agreement
• EIVA NaviSuite hardware and software requirements
• Remote Support with Rustdesk (Teamviewer replacement)

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Installation FAQs 17

• NaviPac is still in Demo mode after entering the 9 digit licence key in the Licence Activator. What can I do?
• Windows settings for NaviPac 3.10 on Windows7
• How to activate the EIVA emergency softdongle.txt
• How to activate an older EIVA software version with the 9-digit licence key, NaviModel used as an example
• How do I activate a NaviSuite Nardoa licence on multiple computers?

View all 17

NaviPac 4 33

• Remote supervision with NaviPac 4.6.3 and previous versions
• NaviPac Helmsman's Display with safety, exclusion and confinement zones
• Introduction and workflow
• NaviPac configuration
• NaviPac instrument parameters

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Rig move and tug management option for NaviPac Pro 2

• TUG Management telemetry
• TUG Management wlan

NaviScan 7

• NaviScan Configuration
• NaviPac/NaviScan with Edgetech6205
• NaviScan and NaviPac Helmsman's display with Tritech Gemini forward-looking sonar
• NaviScan data formats
• TELEDYNE BLUEVIEW T2250-360° TUNNEL PROFILER IN NAVISCAN

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NaviEdit 14

• NaviEdit Manual
• NaviEdit installation guide
• RESON multidetect
• MS SQL server 2016 installation
• Testing the ODBC connection.

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NaviModel 10

• Geocoder in NaviModel
• Patch Test Calibration with NaviModel
• Laser Scanner Patch Test Calibration with Carlson Merlin LiDAR
• NaviModel manual
• Shipwreck Data Processing and Visualisation

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NaviPlot 1

• Layout chart manager

NaviSuite Beka 2

• NaviCat
• DemoData installer 2.0

NaviSuite Mobula 7

• NaviSuite Mobula_Blue Robotics ROV2 manual (version 4.7.3)
• NaviSuite Mobula_Blue Robotics ROV2 manual (version 4.7.2)
• NaviSuite Mobula BlueROV2 Manual (version 4.7.1 A)
• NaviSuite Mobula_VideoRay Defender_User guide (version 4.7.3)
• Cable Counter Tunnel Inspection

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NaviSuite Deep Learning 2

• Usage of the Deep Learning Rack Server
• NaviSuite Deep Learning FindObjectsFromImagery

NaviSuite Flight 2

• Vessel-Aided Terrain Follow v1.0
• Flight training data

NaviSuite Kuda 1

• Getting started with NaviSuite Kuda Core

NaviSuite Perio 1

• NaviSuite Perio User Manual

NaviSuite Uca 2

• Uca QuickGuide
• Bucket excavator length measurements

Quickstitch 1

• Quickstitch manual

Workflow Manager 1

• Workflow Manager manual and demo project

Voyis VSLAM Powered by EIVA NaviSuite 2

• Quick start guide – Voyis VSLAM Powered by EIVA NaviSuite
• Installation guide – Voyis VSLAM Powered by EIVA NaviSuite

General 11

• Where are crash logs stored?
• How to load SBES data into NaviModel
• Why does the User Account Control window open during software installation?
• The Licence Activator does not start from the Help menu. What can I do?
• TCP or UDP ports used by NaviPac/Helmsman and NaviScan

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NaviPac 3 12

• How to activate NaviPac 3.10 with the 9-digit NaviSuite licence activation key (with video)
• After downgrading NaviPac 4.5 to NaviPac 3.10, the EIVA Stat and Report Generator tools are not working
• The Helmsman view is distorted. How can I set Helmsman to true scale?
• How can I set a visual Range alarm in HMD when two objects go out of a predefined range from each other?
• How to do distance shooting in NaviPac 3.10.5

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NaviPac 4 21

• How to set up a Blackbox recording?
• The Kongsberg NMEA format $PSIMSSB can be used in many combinations - which do NaviPac support?
• Can EIVA record data in the new P2/11 format?
• NaviPac 4.2.2 and 4.2.3 installation: Windows Defender Antivirus detects threats.
• Automatic switching of the geodesy settings

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NaviEdit 17

• The user cannot create a new local NaviEdit database
• Add a new user in SQL Server Management Studio
• NaviEdit / SQL versions
• Merge format
• How to reduce GPS Height to VORF

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NaviModel 18

• Error message in NaviModel: ..Could not read from database..
• Why does the Point Editor crash when I open a large file from a Multibeam Echosounder survey?
• Is there an import limit to the filesize in NaviModel?
• The DTM is not rendered
• Which 3D models does NaviModel and NaviPac Helmsman's display support?

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NaviPac Helmsman (version NaviPac – 4) 6

• How to import a waypoint file that contains geographic coordinates
• How to add an IP Camera/Live Video in Helmsman's Display
• How to connect to a NaviPac computer via an Internet connection
• How to use background maps on a computer without internet connection.
• Can I use C-Map in HMD Classic on a Windows10 or 11 pc?

View all 6

NaviScan 11

• NaviScan and Nadir Depth
• Setup a BlueView sonar in EIVA NaviScan software
• JSF File Format into EIVA
• Interfacing Reson echosounder and sidescans in NaviScan.
• How can I add a sound velocity profile in NaviScan Online?

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NaviSuite Beka 0

NaviSuite Mobula 6

• The ROV performs a backflip due to incorrect DVL roll and pitch mount angles
• The ROV performs a backflip due to incorrect vertical thruster settings
• What is included in the NaviSuite Mobula Pro software package?
• Video Overlay in NaviSuite Mobula BlueROV2 – 4.5
• Which ROV configuration does Mobula support?

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QuickStitch 0

Voyis VSLAM Powered by EIVA NaviSuite 21

• What applications are included in Voyis VSLAM Powered by EIVA NaviSuite, and what are they used for?
• Computer requirements for running Voyis VSLAM Powered by EIVA NaviSuite
• Voyis VSLAM SW compatibility matrix
• What is INS based VSLAM initialisation
• Does VSLAM improve or correct the INS data?

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ScanFish Flight 4

• Flight Software is crashing or hanging on startup
• Flight modes in Flight Software
• Tow panel in Flight Software
• Data Chart panel in Flight Software

eLearning 1

• Would you like to dive even deeper into the NaviSuite waters? Then we recommend signing up for our eLearning site

ATTU 2

• ATTU user manual
• ATTU monitor user guide

NaviSuite Kuda – Autopilot 1

• NaviSuite Kuda - Autopilot manual_v1.2

NaviSuite Perio 2

• NaviSuitePerio AtoN datasheet
• NaviSuite Perio EU type certificate

NaviSuite Seismic Trigger 1

• EIVA NaviSuite Seismic Trigger manual 2.2

OceanEnviro 6

• OceanEnviro 1.7
• OceanEnviro 2.5
• OceanEnviro 4.6
• OceanEnviro 8.6
• OceanEnviro 10.4

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ScanFish 6

• ScanFish User manual 2.3
• ScanFish cable configuration
• ScanFish Tropheus
• ScanFish Flight 1.4 automatic 3D control (autopilot guide)
• ScanFish Flight 1.5 automatic 3D control (autopilot guide)

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Termination 3

• Standard steel termination 1.1
• Standard steel termination 1.3 Wirelock
• Self-locking termination

ToughBoy 3

• ToughBoy Panchax 1.2 m User Manual
• ToughBoy Panchax 1.2_Technical description v2.6
• ToughBoy Panchax 1.9 m User Manual

ViperFish 4

• ViperFish cable configuration
• ViperFish User manual 1.1
• ViperFish NaviSuite configurations
• ViperFish system diagram

General 1

• Correct use of SubConn connectors

ScanFish 2

• Erratic depth sensor values
• Controller battery status: battery is neither charged nor charging

ATTU MKII 9

• ATTU MKII NTP server IP address is not shown
• ATTU MKII synchronizing computer clock (Survey PC time)
• Time telegram not being received and interpreted
• Can I discover/configure ATTU MKII with EIVAHWConfig or use AttuMon?
• Auto DHCP and Manual IP address

View all 9

ToughBoy 10

• Wave data calculation
• Wave direction on Onshore Web UI
• Is the direction shown on the data, true north or magnetic north
• Wave data abbreviations meaning in Onshore webUI
• ToughBoy reset did not help. What is the next step?

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NaviTag Recorder 1

• NaviTag Recorder

General support Workflow 1

• EIVA Support general workflow

Freshdesk account 1

• How can I create and access my account on the EIVA Freshdesk portal?