EIVA Support

Installation FAQs 20

• NaviPac is still in Demo mode after entering the 9 digit licence key in the Licence Activator. What can I do?
• Windows settings for NaviPac 3.10 on Windows7
• How to activate the EIVA emergency softdongle.txt
• How to activate an older EIVA software version with the 9-digit licence key, NaviModel used as an example
• How do I activate a NaviSuite Nardoa licence on multiple computers?

View all 20

NaviPac 4 42

• Helmsman Menu bar guide (v 4.12 included in NaviPac 4.11)
• Helmsman's Display 4 User Interface Manual (before v4.12)
• NaviPac Helmsman's Display with safety, exclusion and confinement zones
• Remote supervision with NaviPac 4.6.3 and previous versions
• Introduction and workflow

View all 42

Rig move and tug management option for NaviPac Pro 2

• TUG Management telemetry
• TUG Management wlan

NaviPac 3 3

• NaviPac - Remote Helmsman’s Display
• Timing principles in NaviPac\NaviScan
• Helmsman's display

NaviScan 10

• NaviScan Configuration
• NaviPac/NaviScan with EdgeTech 6205
• NaviScan and NaviPac Helmsman's display with Tritech Gemini forward-looking sonar
• NaviScan data formats
• NaviScan Online

View all 10

NaviEdit 17

• NaviEdit Manual
• NaviEdit installation guide
• RESON multidetect
• MS SQL server 2016 installation
• Testing the ODBC connection.

View all 17

NaviModel 14

• Geocoder in NaviModel
• Patch Test Calibration with NaviModel
• Laser Scanner Patch Test Calibration with Carlson Merlin LiDAR
• NaviModel manual
• Shipwreck Data Processing and Visualisation

View all 14

NaviPlot 1

• Layout chart manager

NaviSuite Beka 2

• NaviCat
• DemoData installer 2.0

NaviSuite Mobula 7

• NaviSuite Mobula_Blue Robotics ROV2 manual (version 4.7.3)
• NaviSuite Mobula_Blue Robotics ROV2 manual (version 4.7.2)
• NaviSuite Mobula BlueROV2 Manual (version 4.7.1 A)
• NaviSuite Mobula_VideoRay Defender_User guide (version 4.7.3)
• Cable Counter Tunnel Inspection

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ROTV Flight 6

• Vessel-Aided Terrain Follow
• Flight training log files
• OceanEnviro winch integration with ScanFish Flight
• ScanFish Data Chart guide for ScanFish Flight
• ViperFish Data Chart guide for Flight

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NaviSuite Kuda 2

• Getting started with NaviSuite Kuda Core
• NaviSuite Kuda Core – Quick start guide

NaviSuite Perio 1

• NaviSuite Perio User Manual

NaviSuite Uca 2

• Uca QuickGuide
• Bucket excavator length measurements

QuickStitch 1

• QuickStitch manual

Workflow Manager 1

• Workflow Manager manual and demo project

Voyis VSLAM Powered by EIVA NaviSuite 2

• Quick start guide – Voyis VSLAM Powered by EIVA NaviSuite
• Installation guide – Voyis VSLAM Powered by EIVA NaviSuite

Guides 13

• EIVA NaviSuite hardware and software requirements
• EIVA Physical Dongle
• Introduction to the NaviSuite Licence Activator
• Introduction to the self-service portal My EIVA
• Getting started

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General 12

• Where are crash logs stored?
• How to load SBES data into NaviModel
• Why does the User Account Control window open during software installation?
• The Licence Activator does not start from the Help menu. What can I do?
• TCP or UDP ports used by NaviPac/Helmsman and NaviScan

View all 12

My EIVA 1

• My EIVA FAQs

NaviPac 3 16

• How to activate NaviPac 3.10 with the 9-digit NaviSuite licence activation key (with video)
• After downgrading NaviPac 4.5 to NaviPac 3.10, the EIVA Stat and Report Generator tools are not working
• The Helmsman view is distorted. How can I set Helmsman to true scale?
• How can I set a visual Range alarm in HMD when two objects go out of a predefined range from each other?
• How to do distance shooting in NaviPac 3.10.5

View all 16

NaviPac 4 25

• NaviPac 4.6.2. How does the Helmsman distribution to Remote work?
• How to set up a Blackbox recording?
• The Kongsberg NMEA format $PSIMSSB can be used in many combinations - which do NaviPac support?
• Can EIVA record data in the new P2/11 format?
• NaviPac version 4 installation: Windows Defender Antivirus detects threats

View all 25

NaviEdit 18

• The user cannot create a new local NaviEdit database
• Add a new user in SQL Server Management Studio
• NaviEdit / SQL versions
• Q. How can I merge specific file formats into the blocks in NaviEdit?
• How to reduce GPS Height to VORF

View all 18

NaviModel 21

• Error message in NaviModel: ..Could not read from database..
• Why does the Point Editor crash when I open a large file from a Multibeam Echosounder survey?
• Is there an import limit to the filesize in NaviModel?
• Old:How can I visualize the sidescan sonar data from an SBD file?
• The DTM is not rendered

View all 21

NaviPac Helmsman (version NaviPac – 4) 12

• How to import a waypoint file that contains geographic coordinates
• How to add an IP Camera/Live Video in Helmsman's Display versions up to NaviPac 4.6.7
• How to connect to a NaviPac computer via an Internet connection
• How to use background maps on a computer without internet connection.
• Can I use C-Map in HMD Classic on a Windows10 or 11 pc?

View all 12

NaviScan 13

• NaviScan and Nadir Depth
• Setup a BlueView sonar in EIVA NaviScan software versions up to NaviScan 9.10.0
• JSF File Format into EIVA
• Interfacing Reson echosounder and sidescans in NaviScan.
• How can I add a sound velocity profile in NaviScan Online?

View all 13

NaviSuite Kuda Core 15

• How do I activate my NaviSuite Kuda Core licence?
• Do I need a licence on both the USV and the onshore supervisor computer?
• How do I add a sensor or instrument in NaviSuite Kuda Core Config?
• Soundvelocity reference and alarm in Helmsman
• How do I control my multibeam (e.g. R2Sonic) from NaviSuite Kuda Core?

View all 15

NaviSuite Mobula 6

• The ROV performs a backflip due to incorrect DVL roll and pitch mount angles
• The ROV performs a backflip due to incorrect vertical thruster settings
• What is included in the NaviSuite Mobula Pro software package?
• Video Overlay in NaviSuite Mobula BlueROV2 – 4.5
• Which ROV configuration does Mobula support?

View all 6

Voyis VSLAM Powered by EIVA NaviSuite 20

• What applications are included in Voyis VSLAM Powered by EIVA NaviSuite, and what are they used for?
• Computer requirements for running Voyis VSLAM Powered by EIVA NaviSuite
• Voyis VSLAM SW compatibility matrix
• What is INS based VSLAM initialisation
• Does Voyis VSLAM improve or correct the INS data?

View all 20

ScanFish Flight 4

• ScanFish Flight is crashing or hanging on startup
• Flight modes in ScanFish Flight
• Tow panel in ScanFish Flight
• Data Chart panel in ScanFish Flight

eLearning 1

• Would you like to dive even deeper into the NaviSuite waters? Then we recommend signing up for our eLearning site

ATTU 2

• ATTU user manual
• ATTU monitor user guide

NaviSuite Kuda – Autopilot 1

• NaviSuite Kuda - Autopilot manual_v1.2

NaviSuite Perio 2

• NaviSuite Perio AtoN datasheet
• NaviSuite Perio EU type certificate

NaviSuite Seismic Trigger 1

• EIVA NaviSuite Seismic Trigger manual 2.2

OceanEnviro 6

• OceanEnviro 1.7
• OceanEnviro 2.5
• OceanEnviro 4.6
• OceanEnviro 8.6
• OceanEnviro 10.4

View all 6

ScanFish 4

• ScanFish User manual 2.3
• ScanFish cable configuration
• ScanFish Tropheus
• ScanFish Behavior and troubleshooting

Termination 3

• Standard steel termination 1.1
• Standard steel termination 1.3 Wirelock
• Self-locking termination

ToughBoy 3

• ToughBoy Panchax 1.2m User manual
• ToughBoy Panchax 1.2_Technical description v2.6
• ToughBoy Panchax 1.9m User manual

ViperFish 4

• ViperFish cable configuration
• ViperFish User manual 1.1
• ViperFish NaviSuite configurations
• ViperFish system diagram

General 2

• Correct use of SubConn connectors
• How to set up Network Interface Card (Network Adapter) when working with EIVA Hardware products

ScanFish 5

• Erratic depth sensor values (Pressure sensor)
• Controller battery status: battery is neither charged nor charging
• ScanFish stopped responding - can ping it but get no feedback (system failure)
• ScanFish undulating or unstable in Follow Seabed mode
• Where are the ScanFish Flight log files?

ATTU MKII 9

• ATTU MKII used as Windows NTP server
• ATTU MKII NTP server IP address is not shown
• Can I discover/configure ATTU MKII with EIVAHWConfig or use AttuMon?
• Time telegram not being received and interpreted
• Auto DHCP and Manual IP address

View all 9

ToughBoy 10

• Wave data calculation
• Wave direction on Onshore Web UI
• Is the direction shown on the data, true north or magnetic north
• Wave data abbreviations meaning in Onshore webUI
• ToughBoy reset did not help. What is the next step?

View all 10

NaviTag Recorder 1

• NaviTag Recorder

General support Workflow 2

• EIVA Support general workflow
• How to find your licence details when Helpdesk team asks you about it

Freshdesk account 1

• How can I create and access my account on the EIVA Freshdesk portal?