The crash log helps us to reproduce the error in the EIVA office.


A crash log file name has the crash id shown in brackets. 

Here an example of an NaviModel crash log file name, NaviModel Producer 4.4.2.927 [3594774517] 2020-1127-102634.crash.unsent.


Generally these are the locations where crash logs are stored:


Software package
Location of the crash log


Licence Activator

C:\ProgramData\EIVA\LicenceActivator\Diagnostics
NaviModel 4

C:\ProgramData\EIVA\NaviModel Producer\Diagnostics\


NaviEdit

C:\ProgramData\EIVA\Diagnostics\
NaviScan
C:\ProgramData\EIVA\Diagnostics\


NaviPac 4.2 (Kernel crash)

C:\ProgramData\EIVA\Diagnostics\
NaviPac 4.2 Helmsman's Display

C:\ProgramData\EIVA\Helmsman\Diagnostics\


Programs included in NaviPac 4.2 (DataMon, EivaStat, etc)

C:\ProgramData\EIVA\<Program name>\Diagnostics\

NaviPac 3.10.5 (Kernel crash)

C:\EIVA\NaviPac\bin\Diagnostics

Programs included in  NaviPac 3.10.5 (DataMon, NaviPac, etc)

C:\EIVA\NaviPac\bin\Programs\Diagnostics\


Please note that the ProgramData folder is by default a hidden folder. Type %Programdata% in the Windows Explorer to open the directory.