General

Where are crash logs stored?
Q. The crash log helps us to reproduce the error in the EIVA office. A. A crash log file name has the crash id shown in brackets.  Here an example of a...
Wed, 22 Jun, 2022 at 1:57 PM
How to load SBES data into NaviModel
Q: How can you load data from a single beam into NaviModel and create point clouds and DTMs? A: You cannot get the SBES data straight from the .NPD file...
Wed, 22 Jun, 2022 at 1:57 PM
Why does the User Account Control window open during software installation?
Q: Why does the User Account Control window open when installing EIVA software? A: When installing EIVA software you need to have admininistrator rights...
Tue, 5 Jul, 2022 at 11:34 AM
The Licence Activator does not start from the Help menu. What can I do?
Q: The Licence Activator does not start from the link in the Help menu. What can I do? A: To fix this follow these steps: Browse to C:\ProgramData\...
Thu, 20 Jan, 2022 at 6:09 PM
TCP or UDP ports used by NaviPac/Helmsman and NaviScan
Q: What TCP or UDP ports are used by NaviPac/Helmsman' Display and NaviScan? We want to get an overview of the load we are putting on the network and p...
Mon, 10 Jan, 2022 at 2:34 PM
How to activate EIVA software on a remote/offline computer
Q: How do I activate eg NaviPac 4.5 on a PC that is not connected to the internet? A: Please follow this procedure: Get the PC code of the remote/o...
Tue, 12 Jul, 2022 at 9:28 AM
Do the MRU values play a role in determining the calculated positions for offsets on the vessel?
Q: Do the MRU values play a role in determining the calculated positions for offsets on the vessel?  In other words, do incorrect vessel MRU C-O values hav...
Tue, 12 Jul, 2022 at 11:21 AM