EIVA Support

General 9

• Where are crash logs stored?
• How to load SBES data into NaviModel
• Why does the User Account Control window open during software installation?
• The Licence Activator does not start from the Help menu. What can I do?
• TCP or UDP ports used by NaviPac/Helmsman and NaviScan

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NaviPac 3 12

• How to activate NaviPac 3.10 with the 9-digit NaviSuite licence activation key (with video)
• After downgrading NaviPac 4.5 to NaviPac 3.10, the EIVA Stat and Report Generator tools are not working
• The Helmsman view is distorted. How can I set Helmsman to true scale?
• How can I set a visual Range alarm in HMD when two objects go out of a predefined range from each other?
• How to do distance shooting in NaviPac 3.10.5

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NaviPac 4 18

• How to set up a Blackbox recording?
• The Kongsberg NMEA format $PSIMSSB can be used in many combinations - which do NaviPac support?
• Can EIVA record data in the new P2/11 format?
• NaviPac 4.2.2 and 4.2.3 installation: Windows Defender Antivirus detects threats.
• Automatic switching of the geodesy settings

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NaviEdit 18

• The user cannot create a new local NaviEdit database
• Add a new user in SQL Server Management Studio
• NaviEdit / SQL versions
• Merge format
• How to reduce GPS Height to VORF

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NaviModel 17

• Error message in NaviModel: ..Could not read from database..
• Why does the Point Editor crash when I open a large file from a Multibeam Echosounder survey?
• Is there an import limit to the filesize in NaviModel?
• The DTM is not rendered
• Which 3D models does NaviModel and NaviPac Helmsman's display support?

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NaviPac Helmsman (version NaviPac – 4) 6

• How to import a waypoint file that contains geographic coordinates
• How to add an IP Camera/Live Video in Helmsman's Display
• How to connect to a NaviPac computer via an Internet connection
• How to use background maps on a computer without internet connection.
• Can I use C-Map in HMD Classic on a Windows10 or 11 pc?

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NaviScan 10

• NaviScan and Nadir Depth
• Setup a BlueView sonar in EIVA NaviScan software
• JSF File Format into EIVA
• Interfacing Reson echosounder and sidescans in NaviScan.
• Details on the SoundVelProfVerification

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NaviSuite Mobula 5

• The ROV performs a backflip due to incorrect DVL roll and pitch mount angles
• The ROV performs a backflip due to incorrect vertical thruster settings
• What is included in the NaviSuite Mobula Pro software package?
• Video Overlay in NaviSuite Mobula BlueROV2 – 4.5
• Which ROV configuration does Mobula support?

Voyis VSLAM Powered by EIVA NaviSuite 17

• What applications are included in Voyis VSLAM Powered by EIVA NaviSuite, and what are they used for?
• Computer requirements for running Voyis VSLAM Powered by EIVA NaviSuite
• Voyis VSLAM SW compatibility matrix
• VSLAM, Camera and Recording status shown in Map view
• Distance and speed under operation

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ScanFish Flight 4

• Flight Software is crashing or hanging on startup
• Flight modes in Flight Software
• Tow panel in Flight Software
• Data Chart panel in Flight Software